Our Warranty
Warranty Policy
Effective Date: 04/05/2020
Website: www.russellhobbsafrica.co.za
Support Email: russellhobbshelp@gmail.com
1. Introduction
At www.russellhobbsafrica.co.za, we are committed to providing high-quality appliances and customer satisfaction. This Warranty Policy explains the warranty coverage, terms, and conditions applicable to products purchased from our store.
By purchasing from our website, you agree to the terms outlined in this Warranty Policy.
2. Warranty Coverage
All products sold on www.russellhobbsafrica.co.za are covered by a limited manufacturer’s warranty against defects in materials and workmanship under normal household use.
Unless otherwise stated on the product page, warranty coverage typically applies for 6 to 24 months from the date of delivery, depending on the product and manufacturer.
3. What the Warranty Covers
The warranty covers:
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Manufacturing defects
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Faulty workmanship
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Electrical or mechanical failures not caused by misuse
If a valid claim is approved, the product may be:
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Repaired
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Replaced with the same or similar product
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Refunded (if repair or replacement is not possible)
4. What the Warranty Does Not Cover
The warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, negligence, accidents, or improper installation
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Damage due to power surges or unauthorised electrical supply
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Unauthorised repairs or modifications
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Commercial or industrial use
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Cosmetic damage that does not affect functionality
5. Warranty Claim Process
To submit a warranty claim, please email russellhobbshelp@gmail.com with:
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Your order number or proof of purchase
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A description of the fault
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Clear photos or videos showing the issue
Our support team will guide you through troubleshooting steps and, if necessary, the return or inspection process.
Products returned without prior approval may not be accepted.
6. Inspection and Resolution
Once the product is received or inspected:
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We will assess whether the issue is covered under warranty
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If approved, we will arrange repair, replacement, or refund
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If not approved, the product may be returned to you at your cost
Resolution times may vary depending on the product, parts availability, and technical assessment.
7. Replacement or Refund Terms
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Replacement products do not restart the original warranty period
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Refunds are only issued if repair or replacement is not reasonably possible
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Any approved refund will be processed to the original payment method
8. Shipping for Warranty Claims
If a warranty claim is approved, we will arrange return shipping or collection where applicable. If the claim is rejected, shipping costs may be the responsibility of the customer.
9. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from product use or failure.
10. Governing Law
This Warranty Policy is governed by the laws of South Africa and complies with the Consumer Protection Act.
11. Contact Us
For any warranty-related questions or claims, contact us: