Privacy Policy
Effective Date: 04/05/2020
Website: www.russellhobbsafrica.co.za
Support Email: russellhobbshelp@gmail.com
1. Introduction
Welcome to www.russellhobbsafrica.co.za (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely by third-party payment gateways; we do not store full card details)
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Order history and customer service interactions
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IP address, browser type, and device information
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Website usage data through cookies and analytics tools
3. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate with you about purchases, deliveries, or enquiries
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Provide customer support
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Improve our website, products, and services
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Send promotional emails (only if you opt in)
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Prevent fraud and unauthorised transactions
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Comply with legal and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal information.
We may share your data only with trusted third parties such as:
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Courier and delivery companies
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Payment processors
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Website hosting and analytics providers
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Legal or regulatory authorities if required by law
All third parties are required to handle your information securely and only for authorised purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Remember your preferences
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Analyse website traffic and performance
You can choose to disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no online transmission or storage system can be guaranteed to be 100% secure.
7. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Object to the processing of your personal information
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Withdraw consent for marketing communications
To exercise these rights, contact us at russellhobbshelp@gmail.com.
8. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: