Shipping Policy
Effective Date: 04/05/2020
Website: www.russellhobbsafrica.co.za
Support Email: russellhobbshelp@gmail.com
Shipping Policy
At www.russellhobbsafrica.co.za, we are committed to fast, reliable, and hassle-free delivery. We proudly offer FREE next-day doorstep delivery to ensure you receive your order as quickly and conveniently as possible.
Delivery Areas
We deliver to most locations across South Africa. Delivery availability may depend on your area and courier service coverage. If we are unable to deliver to a specific location, our support team will contact you promptly.
Processing Time
All orders are processed within 1 business day (Monday to Friday, excluding public holidays).
Orders placed before our daily cut-off time are dispatched the same day whenever possible.
Once your order has been processed and handed to our courier, you will receive a confirmation notification.
Delivery Time
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FREE Next-Day Doorstep Delivery
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Estimated delivery time: 1 business day after dispatch
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Delivery is made directly to your provided address
Delivery times may vary slightly depending on your location, courier delays, weather conditions, or public holidays.
Shipping Fees
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Standard Shipping: FREE
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Next-Day Doorstep Delivery: FREE
There are no hidden delivery charges.
Order Tracking
Once your order has been dispatched, you may receive tracking details (where available) so you can monitor your delivery progress.
Failed or Delayed Deliveries
If delivery is unsuccessful due to incorrect address details, unavailability at the delivery location, or other issues, the courier may attempt re-delivery. Additional delivery attempts or redirection may result in delays.
We are not responsible for delays caused by courier services, natural events, or circumstances beyond our control, but we will always assist in resolving any delivery concerns.
Damaged or Missing Packages
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us immediately at russellhobbshelp@gmail.com. We will investigate and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Shipping Policy or your delivery, please contact us: